TERMS OF MEMBERSHIP FOR SKISTAR MEMBER (VERSION 2025:05)
These membership terms and conditions (the "Terms") apply to a natural person who is a user/member (the "Member" or "you") and SkiStar AB (publ), corporate identity number 556093-6949 ("SkiStar" or "we") as a service provider for the SkiStar Member customer club ("Member") and its associated functions.
By registering as a Member, you agree to the Terms. The Terms are valid until further notice, and we may update the Terms at any time. Terms that apply from time to time are available here. If you do not agree to our changes, you always have the right to end your membership of Member, read more in section 1.5.
1. Membership in Member
1.1 Membership is free of charge and when you sign up for a membership you will receive a digital membership card in the SkiStar app. The service gives you access to digital receipts, bonus points on purchases, membership levels linked to activity days and membership offers, as well as ride statistics, competitions, challenges and pins through SkiStar Game. You are also offered the opportunity to take out the SkiStar All Year subscription, read more about it here. The membership year is twelve (12) months and runs from May 15 each year (hereinafter "membership year"). At the start of each new Membership Year, your Membership level will be adjusted based on current and future Activity Days. However, current Member Points are not affected, read more about Member Points in the section 2.
1.2 A person who has reached the age of 7 may be a Member. Persons under the age of 13 may not become a Member without the consent of their legal guardian. By registering as a Member, you guarantee that you are at least 7 years old and, if you are under 13, that you have your parent's permission. A minor member is only entitled to take part in SkiStar Game and is thus not entitled to take part in full membership, which includes offers, benefits, membership points and the opportunity to take out a subscription.
1.3 Through Member, you are invited to use the features and facilities offered by Member at your own risk. Your use of SkiStar Member must be in accordance with the Terms and Conditions and must not contravene applicable laws, regulations or good practice. Furthermore, the use must not infringe the rights of third parties, be offensive or entail a risk of damage. SkiStar has the right, but not the obligation, to review your use to ensure that you do not violate the terms.
1.4 SkiStar has the right to suspend a member and their account at any time if they do not follow the terms and conditions or act in any other way that may cause damage to SkiStar, another member or a third party. A member who has been suspended is not entitled to re-register or use the service via another member's login. The member undertakes to hold SkiStar harmless for any damage caused by the member's use of the service.
1.5 Membership can be terminated by the member either by contacting SkiStar via the contact details stated in the section 10 or by requesting deletion of the account in the SkiStar app (please note that deletion of the account in the SkiStar app also means complete deletion of your personal data at SkiStar and not just termination of membership in Member). Upon termination of membership, ride statistics and outstanding bonus points, activity days and any unused benefits are cut. Membership cannot be ended if the member has an ongoing subscription period. Deletion of personal data in connection with termination of membership in Member takes place in accordance with SkiStar's privacy policy, see more about how we process your personal data in the section 8.
2. Member Points
2.1 Member Points is a free bonus system provided by SkiStar. As a Member, you can earn points in connection with purchases made in staffed SkiStarshop/Concept Store (not Pop by SkiStar), online at www.skistar.com, www.skistarshop.com, in the SkiStar app, by phone to our customer service and purchases at our hotels/lodges where the product/service is paid for via a bill on an existing booking online at www.skistar.com. The bonus system is personal and linked to your Member profile. To receive membership points for purchases in staffed SkiStarshop/Concept Store, you must show your digital membership card, for purchases online or in an app, you must make the purchase in logged-in mode, and for purchases by phone, you must enter your customer number so that the membership points can be linked to you
2.2 Membership points are only awarded for purchases made by the member for their own household (not via group, conference or agent booking). This also applies when gift cards have been used as a means of payment.
2.3 Membership points are not awarded for the purchase of gift cards.
2.4 Membership points are recorded (i) for goods - when the right of withdrawal for the relevant purchase has expired according to the applicable purchase conditions, (ii) for travel/activities/rentals - when the date of the return trip/activity/rental has passed.
Member Points are calculated as follows:
2.5 The amount paid for the purchase gives the corresponding number of Member Points. The Member Points are calculated in SEK, where one (1) SEK corresponds to one (1) Member Point, the amount of the purchase is then converted to the currency in which the member pays. One (1) Member Point gives 0.005 SEK in bonus. Example: If you make a purchase of 10,000 SEK, you will receive 10,000 Member Points. The earned bonus for this purchase is then 50 SEK (0.005 SEK*10,000 Member Points).
2.6 The bonus earned can be used as a means of payment for the member's purchases in a staffed SkiStarshop/Concept Store (not Pop by SkiStar) or online at www.skistar.com, www.skistarhop.com and in the SkiStar app. The bonus can never be redeemed, in whole or in part, for cash. All bonuses are registered digitally, and no bonus checks are sent to the member. The member must have at least SEK 20 in earned bonus to be able to use their bonus for purchases.
2.7 Membership points are valid for 36 months from the time they are earned and then disappear from the points system. Information on the bonus earned is provided on "My page" and by e-mail. In case of termination of membership, points earned expire on the last day of membership.
3. Membership level
3.1 Based on your activity with us, you are assigned a specific membership level (basic, bronze, silver, gold or platinum) through which you are offered extra favorable discounts and offers - read more about the membership levels and special rules linked to the various discounts / benefits in logged-in mode under "My membership" at skistar.com.
3.2 You qualify for a level when you book an activity day or obtain a subscription (see more about subscriptions in the link in section 1.1 ). The products in force at any given time which entitle you to an activity day are listed here. The Member will only remain at a particular membership level provided that the products booked, which have qualified the Member for the level, are not canceled.
3.3 Regardless of how many unique activities are booked for a single calendar day, only one activity day will be received. Example: A member buys a SkiPass for one day and swims for the same day. The member receives one activity day.
3.4 The activity days passed are removed at the end of the membership year, which may affect the membership level. Members holding a subscription remain at the highest membership level at least until the subscription expires.
Allocation of activity days
3.5 Activity days are personal. Customers who book an activity day for someone other than themselves (hereinafter co-traveler) have the option, provided that the co-traveler meets the conditions regarding minimum age stated in the section 1.2 , to invite the co-traveler to take part in their activity day and thus the benefits of the membership level. Only the payer of the activity day can invite a new or existing member to take part in their activity day. Example: A member buys two 1-day SkiPasses for themselves and their travel companion. Since SkiPass is one of SkiStar's products that entitles the member to an activity day, the member receives an activity day. The Member can choose to invite their fellow traveler to Member so that the fellow traveler can take part in their activity day. In such cases, both the Member and the traveling companion will each receive an activity day.
3.6 Customers wishing to distribute an activity day to a fellow traveler are responsible for ensuring that correct contact details are provided when the invitation is sent out. The invitation to take part in an activity day is valid until May 14, which occurs when the activity day has passed. After that date, the co-traveler cannot take part in their activity day.
4. OFFERS AND INFORMATION
4.1 Members will receive information about the membership, for example regarding condition updates, earned membership points and current membership level.
4.2 As a Member, you are also entitled to receive unique offers and valuable information from SkiStar and SkiStar's partners. Such offers or information may, for example, be sent directly to you by e-mail, SMS or shown to you through external channels, such as social media or SkiStar's website and/or app.
4.3 To communicate personalized and relevant information and offers to you as referred to in the paragraph above, we analyze the data we have collected in various ways. This means that different members may receive different offers based on such analysis. We analyze, among other things, your earlier bookings and purchases, demographic data, interests and other interactions with SkiStar. You can find more information about how we process your personal data here.
4.4 SkiStar reserves the right to make errors in the information provided in offers and item information on e.g., price etc. and reserves the right to adjust such information at any time without prior notice. Some offers are limited to current booking availability and to the opening hours of our physical shops.
4.5 If you do not wish to receive the direct mailings referred to in section 4.2 , you can unsubscribe from them at any time via "My page" or via an unsubscribe link in an e-mail or SMS.
5. SKISTAR GAME
5.1 As a Member, you have access to the Game function in the SkiStar app. Through Game, you can register your SkiPass and view your ride statistics, take part in competitions/challenges, collect pins, etc. Members using Game can choose to create an open or hidden profile. Through the profile, the member can interact with other members, share Game information, upload profile pictures, share location information, etc. If you choose to have an open profile, you may be visible on our digital top lists of ride statistics displayed in our facilities.
5.2 Game also offers an interactive map showing facilities, activities, slopes and lifts at the destination along with more information. You can choose to see your current location on the map and by adding other members as friends you can also see the location of your friends, if they have chosen to share it.
5.3 The Member is responsible for all content that the Member provides in the Game and also grants SkiStar the right to use such content in accordance with what is stated in our privacy policy, see link in the section 8.
6. Availability
SkiStar's intention is to provide the service around the clock, every day of the year. However, the service is provided on an "as is" basis and SkiStar makes no guarantees about the availability of the service. The service may be down from time to time, due to planned or unplanned maintenance, operational disruptions or other circumstances. SkiStar reserves the right to update, revise, or temporarily or permanently cease to provide the service.
7. Force majeure
No penalties can be claimed against SkiStar for SkiStar's failure to fulfil what is told in the terms and conditions that are based on an exempting circumstance that prevents or significantly complicates the contractual case movement. An exempting circumstance is defined as an unforeseen circumstance that is beyond SkiStar's control, such as IT breakdown, natural disaster, fire, war, changed legislation, government action or labor dispute.
8. Personal data
We protect your privacy and are careful to follow current data protection legislation. SkiStar is the data controller for the personal data we process about you as a Member. If you want to read our privacy policy, you can find it here.
9. Cookies
We use cookies on our websites and in our apps. If you want to read our cookie policy, you can find it here.
10. Contact details
If you have any questions about Member, you are welcome to contact us.
SkiStar AB, reg. no. 556093-6949
Telephone: 0771-84 00 00
E-mail: skistarbokning@skistar.com
Address: Fjällvägen 25, 780 91, Sälen (ATT: Customer service)