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Change or cancel your trip

Need to change or cancel your trip? Here’s everything you need to know, whether you have cancellation insurance or not.

Free cancellation and rebooking during pre- and post-season

Visiting us early or late in the season? You can feel extra secure. We offer free cancellation and rebooking of your trip up until check-in during the following periods:

  • Pre-season: 3 November–12 December 2025
  • Post-season: 13 April–3 May 2026

Read more about our alpine snow guarantee

How to cancel or rebook

If you haven’t paid yet

Log in to My page. There you can easily cancel or rebook your trip free of charge.

If you have cancellation insurance from Europeiska ERV

You have only paid the booking fee:

If there are 21 days or more until arrival, you can cancel or rebook without providing a valid reason.

Contact us at +46 0771 84 00 00 and we’ll assist you. We will retain the insurance cost and charge an administration fee of SEK 95.

You have paid the full trip:

If there are less than 21 days until arrival, you cannot rebook your trip. To cancel and receive a refund, you must provide a valid reason supported by a certificate.

If you become ill:

If you have purchased Europeiska ERV’s cancellation insurance via SkiStar and have a valid medical certificate, you may cancel.

Please note that some healthcare providers can issue certificates over the phone. You can submit the certificate afterwards, provided it shows when you first contacted healthcare and what the complaint was about.

How to proceed:

  1. Call SkiStar on +46 0771 84 00 00 to cancel and receive confirmation.
  2. Then file a claim at erv.se.
  3. Submit the certificate following the instructions from ERV.

If you do not have cancellation insurance

You have not paid yet:

Log in to My page and cancel or rebook yourself free of charge.

You have paid the booking fee:

Rebooking is not possible without insurance. To cancel, please contact us at +46 0771 84 00 00.

The booking fee is non-refundable.

You have paid the full trip:

Rebooking is not possible, and refunds are not given for cancellations.
Call us at +46 0771 84 00 00 if you need assistance cancelling.

Questions?

Call us on +46 0771 84 00 00 – we’re happy to help.